Refund policy
Returns You can return most items within 14 days of delivery for a refund. You do not need to give a reason.
- Items must be unworn, unwashed and in their original condition, with tags attached.
- Email info@barreandbow.com with your order number before sending anything back. We will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.
- Return postage is paid by you, unless the item is faulty or we sent you the wrong item.
Items that cannot be returned
- Custom-made or made-to-measure items, unless faulty.
- Tights and socks that have been opened, for hygiene reasons.
- Gift vouchers.
Faulty, damaged or wrong items Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we will send a replacement or give you a full refund, including postage.
Exchanges The quickest way to get a different size or colour is to return the item you have and place a new order.
Refunds Once we receive and check your return, we will email you to confirm. Refunds are made to your original payment method within 14 days of us receiving the item. Your bank or card provider may take a few extra days to show the refund.
Nothing in this policy affects your statutory rights as a consumer.